mailernawer.blogg.se - What is itil v3 certification

Service strategy principles address business processes, corporate governance and compliance, policies, corporate culture and decision-making, and ensure that the business is geared for service improvement. Service Strategy: This phase focuses on defining services as strategic assets, and then maintaining and implementing a coherent, deliberate strategy.The ITIL service lifecycle consists of five practice areas or phases, with supporting principles, policies and processes within each phase: ITIL allows companies to define and implement a documented, repeatable process that assists them in staying focused on the large and small details involved in rolling out new IT services and managing those services afterward. In fact, IT has become a mission-critical service delivery mechanism for companies that rely on complex computing resources to keep their businesses operating and generating revenue.

From that narrowly focused start, ITIL has been adopted, revised and expanded into a comprehensive framework for managing IT service delivery in companies and organizations of all sizes, across all industries and market sectors. Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s as a set of standardized best practices for IT services used in government agencies. The following graphic shows the structure of that certification scheme and its corresponding credits.īefore you read on for certification details, it's important to understand how the ITIL IT service framework is structured and what it has to offer. (The ITIL Master has its own set of requirements, which you'll read about shortly). Ultimately, a total of 22 credits is required to achieve ITIL Expert certification.

Intermediate (Service Lifecycle and Service Capability categories)īe aware that ITIL uses a credit system for the Foundation through Expert levels, in which each certification earns a certain number of credits.

ITIL offers five different certification levels: Hundreds of ITIL Accredited Training Organizations (ATOs) are available to deliver training, and ITIL certification exams may be administered at the end of a training course or by an Examination Institute (EI), many of which work directly with the ATOs. It now maintains the ITIL framework and accredits training and examination institutes. In July 2013, Axelos took ownership of ITIL. The benefits of ITIL include reduced cost of service development and deployment, improved customer satisfaction with service delivery, increased productivity from IT personnel, quality improvements, better management metrics of services and increased flexibility in adapting services to changing business requirements. The current version of ITIL is known as ITIL V3.īy adopting the ITIL framework, companies ensure that their services are delivered according to a set of consistent, well-defined processes that incorporate best practices and processes, resulting in a predictable level of service for users. Examples of IT services include centralized corporate email and corporate websites based on back-end IT processes, such as server and network administration. For the purposes of this discussion, IT services are any IT activities that deliver business value to a company's end users, customers and other internal or external stakeholders. ITIL defines a service lifecycle model that prescribes specific processes and activities during the design, development, delivery, and support of IT services.

The Information Technology Infrastructure Library, better known as ITIL, is the pre-eminent framework for managing IT service delivery around the world.